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As quality manpower is the key to providing quality service, we take utmost care right from the recruitment stage itself. It follows a structured recruitment process for the recruitment of the Customer Care executives (CCEs). All applicants go through multiple tests on their knowledge base, skill base, behavior and attitude. The Company recruits its Agents through its web site, Placement Consultants, Walk-in Interviews, and Internet Web-sites. Stringent recruitment process ensures that only the best people work with us.
After recruitment, all CCEs necessarily undergo rigorous training including Product Training before being assigned to different Programs. There is a lot of emphasis on self- evaluation, self-monitoring, trainee participation to develop motivation and enthusiasm in trainees.
We have put together a comprehensive learning system, which leverages experience, training, performance and measurement which when aligned provides a complete end-to-end system to develop superior, differentiated competencies and customer delight. Every CCE has a development plan based on their individual skill level. This development plan allows a continuous growth path for CCEs and their processes. We target problematic areas in CCEs that make up the group to increase the overall performance of a process.
Training at Maven is a important and critical function. The management has a long term vision on the importance of investing in training to gain short and long term benefits.
The goal is to arm the new hires with skills and competencies necessary to carry out their duties. Our relationship with our people starts on the first day of joining and strengthens over a period of time.
We at Maven believe in continual improvement and use every opportunity for the learning and development of our employees. As an enabler for accomplishing the said training objectives, trainers undergo a comprehensive training program by certified trainer/ client representative and are subsequently certified to conduct the program.